The Community Karma Podcast
Growth. Brand. Community. We want to show marketers and business owners how to holistically grow their brands via a variety of avenues - from organic SEO to social outreach, email marketing, and paid advertising.
We'll help you understand how a great online community can help you expand your audience, create content, add links to your website, and book more business for your company.
The Community Karma Podcast
Episode 26: Getting Back to Work? Messaging & Communication are Key
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Erin Jones & Carrie Hill
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Season 1
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Episode 26
Show Notes:
Getting Back to Work? Messaging & Communication are Key
- Changes day to day - be consistent
- Even if the daily message is "same as yesterday" it helps the audience know you updated recently
- If you're doing something different from the norm - make SURE people know that
- Be easy to get ahold of - post your phone & email & livechat or a form
- Be Flexible - if a customer shows up w/o a required mask - have one available for them to use (sterile - disposable) etc.
- SHOW you're proactive
- Clean between customers
- Have to sign a ticket? Is the PEN clean? Can you skip the signature?
- Have to go into someone's home? Send them an email BEFORE you go that sets the expectation. Will the tech wear PPE? Should you (customer) wear a mask? Etc.